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Refund and Returns Policy

Refunds

We do not accept refunds for our products if:

  • you received what you ordered and simply changed your mind, or
  • you misused the products in any way that caused the problem, or
  • the product did not perform to your expectations

DAMAGED / FAULTY GOODS:

If you have received a damaged or faulty product from Aussia, please contact us with your original Order Number and once approved we will send you a prepaid return slip to send the goods back to us within 30 days of purchase, and we will resupply the order for you or issue a refund.

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@aussia.com.au.

Need more help?

Contact us at sales@aussia.com.aufor questions related to refunds and returns.